Mad Casino Responsible Gambling

What do we mean by responsible gambling?

Responsible gambling starts with a simple idea: gambling should be entertainment, not a way to earn money or escape stress. Those who stay within those boundaries can enjoy a casino for years without it becoming harmful. Those who drift outside them are at risk. Our role is to give you the tools to stay within those boundaries and to offer help when that proves difficult.

In practice this means your account settings contain several controls for setting your own maximums. Deposit limits are the most powerful: you specify how much you want to deposit per day, week or month. The system will not allow you to transfer a single euro more until the period has passed. Increases take effect after 24 hours; reductions are immediate.

Signs you should take seriously

The signs below are not meant to alarm you, but to encourage honest self-reflection. If you recognise one or more of these patterns, it is time to take a step back and consider seeking help.

• You gamble for longer or for more than you originally planned.
• You try to win back losses immediately by placing larger bets.
• You borrow money to keep playing.
• You are dishonest with a partner, family or friends about the time or money you spend.
• You notice that work, study or relationships are suffering.
• You feel restless or irritable on days when you do not play.
• Gambling has become an escape from stress, low mood or loneliness.

Problem gambling behaviour at a glance

International research organisations such as the PGSI (Problem Gambling Severity Index) use a nine-item questionnaire to measure problematic play. Three or more 'yes' answers indicate moderate to high risk. The questions focus on loss of control, chasing losses, borrowing to gamble, feelings of guilt, effects on relationships and financial stress. If you want to assess your own situation, fill in an anonymous PGSI questionnaire via a support organisation. It is not a diagnosis, but it is an honest mirror.

Practical tips for staying in control

Decide before starting a session how much time and money you want to spend. Write it down or note it in an app. Use our session time reminder so you receive a check-in every 30 or 60 minutes. Schedule other activities at fixed points in your week so that gambling does not become the default way to fill your free time.

Never play under the influence of alcohol or medication that affects your judgement. Do not play when you are angry, upset or tired. Limit yourself to a fixed monthly budget that you can comfortably afford to lose in full. We recommend keeping this budget separate from your day-to-day account, for example by transferring it to a dedicated savings account.

Support organisations in the UK

In the UK there are several organisations specialising in gambling problems. Help is free and confidential. You do not need to give your name and nobody will be informed about your enquiry.

• GamCare: gamcare.org.uk — free support, counselling and the National Gambling Helpline.
• National Gambling Helpline: 0808 8020 133 — free, anonymous telephone support available daily.
• BeGambleAware: begambleaware.org — information, chat support and resources for players and their families.
• Gordon Moody: gordonmoody.org.uk — residential treatment and recovery programmes across the UK.
• Gamblers Anonymous UK: gamblersanonymous.org.uk — peer support meetings and fellowship throughout the UK.

Help for family and friends

Are you worried about a partner, parent, child or friend who gambles too much? GamCare and BeGambleAware both provide support for loved ones. You can learn how to have the conversation without accusations, how to maintain your own boundaries and how to work towards a plan together. You do not have to face it alone.

Protection of minors

Mad Casino is exclusively for players aged 24 and over. We verify age and identity at registration. If you play in a household with children or young people, ensure they cannot access your account. Always close your session on shared devices and do not save login details in a browser used by others. Tools such as Net Nanny or K9 Web Protection can block gambling websites entirely on family computers.

Our role as a platform

We monitor player behaviour for patterns that may indicate problematic play. Unusual deposit-withdrawal cycles, extended sessions without breaks or sudden increases in stakes trigger an internal review. In cases where we believe a player is losing control, our responsible gambling team will reach out. That may be a friendly conversation, a suggestion to set limits, or in more serious cases a temporary account block.

If you want to close your account straight away, read our account closure guide. If you have further questions or would like to speak to our team, visit the help page for contact options.