Mad Casino Close Account

Three types of blocking

Mad Casino offers several forms of account blocking. The right choice depends on what you want to achieve. If you simply need a bit of breathing space, a short timeout of 24 hours to a week is most appropriate. If you have concerns about your gambling behaviour, you can opt for a temporary self-exclusion of a month or more. If you are certain you want to stop permanently, full account closure is the right option.

The short timeout can be activated in a few clicks via your account settings. During the break you cannot log in, deposit or place bets. Marketing emails will not be sent to you. After the period ends, your account is automatically reactivated with no further action required.

Temporary self-exclusion

A temporary self-exclusion can be set for 30 days, three months, six months or one year. Once activated it cannot be lifted early. That is deliberate, as it prevents impulsive decisions to remove the block at a moment of doubt. When the period ends you will receive an email with the option to reactivate your account through a verification process.

Permanent closure

Permanent closure is final. You cannot reopen your account afterwards, even with a new email address. Our systems recognise IP addresses, payment methods and identity documents. For anyone who genuinely wants to stop, this is the safest option. Request this closure via live chat so a support agent confirms your decision and registers the block.

Before you close: useful tips

• Request a withdrawal for your remaining balance first. Doing so after closure is more difficult.
• Play through any active bonuses or free spins, or let them lapse at closure.
• Unsubscribe from marketing emails if you do not want any further contact.
• Keep the closure confirmation email for your records.

Help and support

If you feel gambling has become more than entertainment, please talk to someone. The organisations below offer free and confidential help. There is no need to feel embarrassed; gambling problems affect people from all walks of life and can be addressed effectively.

In closing

Closing an account is not a failure. For some people it is a sensible sign of self-awareness. Mad Casino respects that choice without question. Our customer service will guide you through the process without delays or unnecessary questions. Taking a further step towards support through GamCare or BeGambleAware can make a real difference to how you move forward.

For more practical tools and limits that you can set within your active account, we also recommend our responsible gambling page.