Mad Casino Close Account

Three types of account restriction

Mad Casino offers several forms of account restriction. The right choice depends on what you want to achieve. If you just need a short rest, a timeout from 24 hours to one week is most suitable. If you are uncertain about your gambling behaviour, you can choose a temporary self-exclusion of a month or longer. If you are certain you want to stop for good, permanent closure is the right option.

The short timeout activates in a few clicks through your account settings. During the break period you cannot log in, deposit, or place any bets. You will not receive marketing emails. Once the period ends, your account is automatically reactivated without any further action needed.

Temporary self-exclusion

A temporary self-exclusion can be set for 30 days, three months, six months, or one year. Once activated, it cannot be lifted early. This is intentional, as it prevents impulsive decisions to remove the block at a moment of doubt. When the period ends, you will receive an email with the option to reactivate your account through a verification process.

Permanent closure

Permanent closure is final. You cannot reopen your account afterwards, even with a new email address. Our systems recognise IP addresses, payment methods, and identity documents. For those who genuinely want to stop, this is the safest option. Request this closure via live chat so a support agent can confirm your decision and register the restriction.

Before you close: a few tips

• First request a withdrawal for your remaining balance. Doing so after closure is more difficult.
• Use up active bonuses or free spins, or let them lapse at closure.
• Unsubscribe from marketing emails if you no longer want any contact.
• Keep the closure confirmation email for your records.

Help and support

Do you feel gambling has become more than entertainment? Talk to someone. The organisations below offer free and confidential help. There is no reason to feel embarrassed; gambling concerns affect people from all walks of life and respond well to support.

In closing

Closing an account is not a failure. For some people it is a sensible sign of self-awareness. Mad Casino always respects that choice. Our customer service will guide you through the process without questions or delays. Taking a follow-up step toward support through the Responsible Gambling Council or ConnexOntario can make a real difference to how you move forward.

For more practical tools and limits you can set within your active account, we also recommend our responsible gambling page.